Terms & Privacy
Terms and Conditions
1. Introduction
These terms and conditions govern your use of our website and the services we provide. By using our website and services, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, you may not use our website or services.
2. Description of Services
Our website provides an online platform for customers to purchase floral arrangements and related products. We also offer delivery services within our service area. We reserve the right to modify or discontinue our services at any time without notice.
3. Prices and Payment
All prices are in Canadian dollars and include applicable taxes. Payment can be made by credit card, PayPal, or other payment methods we may offer. We reserve the right to change our prices and payment methods at any time without notice.
4. Delivery
We offer delivery services within our service area. Delivery fees may apply and will be disclosed at the time of purchase. We will make reasonable efforts to deliver your order on the date and time requested, but we do not guarantee delivery times due to unforeseen circumstances such as traffic, weather condition and so on.
4. Refunds and Returns
If you are not satisfied with your purchase, please contact us within 24 hours of delivery to discuss a resolution. We reserve the right to refuse refunds or returns for any reason.
5. Intellectual Property
All content on our website, including text, images, and logos, is the property of our company and may not be used without our written permission.
6. Limitation of Liability
We are not liable for any damages or losses resulting from the use of our website or services. We do not guarantee the accuracy or completeness of any information on our website.
7. Governing Law
These terms and conditions are governed by the laws of British Columbia, Canada.
Privacy Policy
1. Collection of Personal Information
We may collect personal information from you, such as your name, address, and email address, when you place an order or sign up for our newsletter. We will not share your personal information with third parties, except as necessary to provide our services.
2. Use of Personal Information
We may use your personal information to fulfill your orders, communicate with you about our products and services, and improve our website and services.
3. Cookies
We use cookies on our website to improve your user experience and analyze website usage. You can choose to disable cookies in your web browser, but this may affect your ability to use our website.
4. Security
We take reasonable measures to protect your personal information from unauthorized access and use. However, no security measures are completely foolproof, and we cannot guarantee the security of your personal information.
5. Changes to the Privacy Policy
We may update this privacy policy from time to time. We will notify you of any material changes by email or by posting a notice on our website.
If you have any questions or concerns about our terms and privacy policy, please contact us at hello@coteflowers.com